Office Bitch turned Doormat

What do you mean, am I an idiot? Of course I'm not an idiot. My delivery's not sitting in front of me and it's your fault.

Now who's going to take care of this?

I don't want to hear a lot of excuses, sir. That's not the way it works around here.

I want my deliveries and I want them before three o'clock. Do you understand?

Yes, and I know your manager.